WORLDWIDE DELIVERY INFORMATION

The delivery time (production time + transportation time) is our best estimate, but in no way guaranteed. Bear in mind that the production time is subject to current work load and a number of technical and labor circumstances that we can only do our best to control. In addition the transportation time is subject to your location and the expediency of your local postal service. If delivery within a certain timeframe is crucial, we recommend that you choose rush production (under CUSTOMISE on the product page) and/or expedited delivery (in the checkout) when placing your order. In this way the urgency of your order is clear from the minute you place it, and we will go out of our way to get the products to you by the time you need them. The desired production time and delivery method must be chosen when placing the order and cannot be changed later.

You may return your product to us within 60 days after receipt for a full refund. This policy applies to all products regardless of the reason for the return, or whether the products are in-stock or made to order. Please return the product in its original condition, unused, in its original packaging. Ramsign reserves the right to decline to issue a refund if the product is not returned in the original condition. We will refund the full amount paid, excluding shipping costs, to your account within 8 days after receipt of your product. Write us via the contact page to get instructions on how to proceed. In case you receive an incorrect or damaged product, you are entitled to a free replacement. Write us via the contact page within 30 days of receipt for instructions on how to proceed. We may require that you return the product to us, but often a photo will suffice. We will refund your shipping costs in this event.