Company & Products
Only Ramsign offers authentically designed, hand-stenciled enamel signs that are backed with a lifetime warranty and money back guarantee. Our hardy and glossy signs come with an original mounting kit, solid brass screws, and, best of all, friendly customer service.
The most obvious quality of porcelain enamel signs is their beauty and their ability to withstand decomposition in even the harshest conditions. Unlike most signs, enamel signs are known to last for several centuries, without any maintenance, and without losing their gloss and vibrant colors. While other materials corrode, rot or fade, the hard and impervious glass enamel surface withstands all weather, extreme temperatures, sunlight and corroding agents. This makes them ideal for harsh environments, like beach resorts and seaside homes, where exposure to humidity and salt is frequent.
They will also withstand most acts of vandalism, as they are highly resistant to scratching and impact. Even graffiti can be easily removed with a suitable solvent, unlike signs with organic coatings.
Because porcelain enamel has the same properties as colored glass and ceramic glaze, the colors will not fade with exposure to UV light, as paint will. Being a fired ceramic, a porcelain enamel sign is also highly heat-resistant. This makes these signs ideal for high-temperature uses where any organic coating would fail. Some examples are wayfinding signs in buildings and exit signs in the subway.
As a result of their properties, porcelain enamel signs are also a highly eco-friendly alternative to other types of signs that contain harmful organic agents and/or needs frequent maintenance and replacement.
We believe a real enamel sign should be made in the good old-fashioned way, with authentic typefaces, colors and trims and, of course, stenciled by hand. Fabrication is more costly, but the result is well worth the price, as the difference in quality stands out in every detail. Ramsigns are gracefully arched with a rich, glossy finish. The graphics and art work are expertly created to fit every sign perfectly. Our use of the traditional stencil technique produces a relief in the lettering and trims, giving each sign a three dimensional appearance. These qualities have distinguished enameled signs from other signs for over a century and are what make Ramsigns stand out today.
Our products are designed in Denmark and manufactured in our factories in the European Union.
Your purchase includes a proof, a mounting kit, a 60 day money back guarantee and a lifetime warranty.
Yes, not only is the front of your sign enameled with multiple layers, but the edges and back of your sign are also enameled with a base layer glaze to protect the sign from corroding.
Porcelain enamel is a thin, solid, smooth and glossy layer of silicate glass.
Porcelain enamel signs are made by fusing powdered glass to a substrate of low carbon steel. This is done by a firing process. First, the powdered glass is mixed with water and sprayed onto the metal, after which it is left to dry. The sign is then fired in a kiln at a temperature exceeding 1500°F (820°C). The powder melts, flows, and finally hardens into a smooth, durable vitreous coating. This forms the grey base layer, which is chemically bonded to the metal. For any additional color, a separate layer of pigmented powered glass must be applied and fired independently. By using this layered approach, enameling can produce very smooth, glossy finishes in a wide array of colors.
Shortly after receiving your order we create a proof with the lettering you want on your sign. The proof is essentially an accurate to-scale drawing of your design. When finished, stencils are produced according the outlines of the proof. The stencils are thin cardboard sheets with the letters and ornamental details of the design cut out.
A pre-cut, drilled and arched steel plate in your specified size is rinsed and carefully inspected for faults. It is crucial that the steel backing is 100% clean and free of any grease or defects before the enameling process begins. Enameling is a ceramic process, much like glazing ceramics. Initially, the grey enamel primer is applied, the sign is left to dry, and then fired at 1500°F (820°C) for 8-12 minutes. After the firing, it is left to cool. During the firing process, the enamel bonds chemically to the steel, to create a base layer. After the base layer has set, the background color of the sign (for example blue) can be applied in the same manner. Finally the foreground color is then applied and dried. Using the prepared stencils as guides, the final layer of powdered enamel is placed on the signs; any excess enamel is carefully brushed away by hand to ensure precision lettering. The sign is then fired for the last time. In fact, the sign is fired in a kiln at 1500°F (820°C) and inspected for defects between each enameling. To ensure an energy efficient production and a consistent quality, the signs are enameled and fired in batches throughout the entire production.
Yes, Ramsigns are completely sun-resistant and weatherproof. Once the signs are covered with the porcelain enamel, the color is fixed and the metal base is protected from the elements. With a Ramsign porcelain enameled sign, you can look forward to a vibrantly-colored sign that can last for years to come. All signs are backed by our lifetime warranty.
Yes. A Ramsign is the most eco-friendly and sustainable sign you can buy.
Ramsign’s entire range of products is 100% manufactured in Europe, subject to strict EU environmental regulations. The signs are made entirely from iron and glass, which are non-toxic, recyclable materials, found in abundance on our planet.
In contrast, most other durable signs contain toxic paints, agents, and coatings that burden the environment with polluting byproducts, both before and after the lifespan of the signs. To make matters worse, these products are typically mass produced by cheap labor in heavily polluting factories.
Best of all, your Ramsign product will last your lifetime and beyond. This saves resources and minimizes waste. Not only is this good for the environment, you will also save time and money by not having to maintain and replace worn out signs.
Styles & Sizes
Contrast is key. If you have a red house, you wouldn’t want a red sign, but rather a white or black one, so that it stands out against the background. For a white house, we suggest our Engelhardt or Metropolitan collections, whose dark backgrounds offset the white of the house.
For nearly all homes, blue and white is a classic and timeless combination that will go with most architectural styles. For wooden houses, log cabins, or rustic homes, forest green or deep red is fitting. If, on the other hand, you are looking for something elegant, light and versatile you need to look no further than our Highlander collection. You can view all color options on the custom colors page.
After selecting the color, typeface and trim are the next factors to consider. Here, context is key. Will the sign be placed on a historic Victorian structure or on a modern town house? Modern architecture tends to be simpler and less ornamented than older styles. Let the architectural style guide your choice of typeface and trim, in this way your new sign will reflect its surroundings.
The size depends on how you are going to use the sign. Will it be on your front door? Will it be inside an apartment building or on a house far from the street? Will it be on your mailbox? The key factor is distance. For an apartment number, a small sign will do the trick. For a country home off the road, a larger sign that can be seen from farther away is better.
Whichever size you choose, you should be able to read the lettering from the appropriate vantage point. You can estimate the recommended minimum size of your house number or address plaque in the following way: Start with a 2 inch wide sign. For every 3 feet you step back from the sign, you should increase the width of the sign by one inch. The same rule can be applied to signs with lettering, like street- and wayfinding signs. Name plates and door signs only need to be readable from a short distance, so here a width of 3-10 inches will be just fine.
We offer five typefaces for letters and two typefaces for numerals. You can see them all on the Style Options page. If you want to use more than one typeface on your sign, please let us know which you want in the instructions field of the shopping cart.
We offer three options: Trimless, Single Trim and Double Trim. You can see them all on the trims page.
We offer five classic color combinations:
Metropolitan: White on blue.
Highlander: Black on white.
Engelhardt: White on black.
Arrowhead: White on green.
Lighthouse: Red on white.
In addition to our 5 collection colors we offer 28 custom colors available only for special orders. These orders can be placed on our special orders page. You can see all of the available colors on the custom colors page.
In most cases, you can pick the color you like according to our color code chart. The best way to ensure you'll receive the color you desire is to compare our RAL and Pantone color codes with those of a color wheel, available at any paint store. Every color has its unique color code. With this code you can easily communicate any color with 100% accuracy, across all media, devices and screens.
Ramsign offers a total of 27 different sizes and shapes. You can see our standard range of sizes on our House Numbers collection page. If you are not able to find a size in our standard range that suits your purpose, you can order the specific size you need on the Special Orders page.
Yes. The minimum letter height is 10 mm. This is because all our signs are hand stenciled, which means that the details are carefully applied by hand with the use of stencils and brushing.
The mounting holes are 4 mm in diameter.
The smallest size we can produce is 1″ x 1″ (2,5 cm x 2,5 cm).
The largest size we can produce is 39″ x 15″ (100 cm x 38 cm).
The height of the digits is is determined by the number of digits the sign contains. The measurements below are approximate. If an accurate height is required please note this in the “Instructions” field in the Shopping Cart when you place your order.
|Product||Size (cm)||1 number||2 numbers||3 numbers|
|Charlottenlund||circular 4 ⅞" x 4 ⅞" (12.5 x 12.5 cm)||2.7" (6.8 cm)||2.0" (5.0 cm)||1.5" (3.9 cm)|
|Aalholm||oval 2 ¾" x 1 ¾" (7 x 4.6 cm)||1.3" (3.4 cm)||1.2" (3.0 cm)||1.0" (2.5 cm)|
|Lundsgaard||oval 4 ⅜" x 4" (10 x 11 cm)||2.6" (6.5 cm)||2.0" (5.2 cm)||x|
|Clausholm||oval 5 ½" x 3 ½" (14 x 9 cm)||2.4" (6.2 cm)||2.4" (6.2 cm)||2.0" (5.2 cm)|
|Palsgaard||oval 5 ⅞" x 5 ⅜" (15 x 13.6 cm)||3.5" (8.8 cm)||2.9" (7.3 cm)||2.6" (6.6 cm)|
|Havreholm||oval 7 ½" x 4 ¾" (19 x 12 cm)||3.1" (8.0 cm)||3.1" (8.0 cm)||3.1" (8.0 cm)|
|Ryegaard||oval 7 ⅞" x 7" (20 x 18 cm)||3.2" (8.2 cm)||3.2" (8.2 cm)||3.2" (8.2 cm)|
|Engelsholm||oval 9" x 5 ½" (23 x 14 cm)||4.1" (10.3 cm)||3.7" (9.4 cm)||3.1" (8.0 cm)|
|Klintholm||oval 10 ½" x 6 ⅝" (27 x 17 cm)||4.7" (12.0 cm)||4.3" (11.0 cm)||3.4" (8.7 cm)|
|Sandholm||oval 13 ⅜" x 8 ¼" (34 x 21 cm)||2.1" (5.3 cm)||2.1" (5.3 cm)||2.1" (5.3 cm)|
|Sonderborg||rectangular 2 ¾" x 4 ⅜" (7 x 11)span>||3.1" (8.0)||x||x|
|Christiansborg||rectangular 4 ¾" x 1 ⅝" (12 x 4 cm)||1.0" (2.6 cm)||1.0" (2.6 cm)||1.0" (2.6 cm)|
|Frederiksborg||rectangular 4 ¾" x 4" (12 x 10 cm)||2.9" (7.4 cm)||2.9" (7.4 cm)||x|
|Dansborg||rectangular 5 ½" x 4 ⅜" (14 x 11 cm)||3.1" (8.0 cm)||3.1" (8.0 cm)||3.1" (8.0 cm)|
|Augustenborg||rectangular 6 ¼" x 2" (16 x 5 cm)||1.0" (2.6 cm)||1.0" (2.6 cm)||1.0" (2.6 cm)|
|Amalienborg||rectangular 6 ¼" x 2 ¾" (16 x 7 cm)||1.7" (4.4 cm)||1.7" (4.4 cm)||1.7" (4.4 cm)|
|Duborg||rectangular 6 ¼" x 4 ¾" (16 x 12 cm)||3.5" (8.8 cm)||3.5" (8.8 cm)||3.5" (8.8 cm)|
|Lilleborg||rectangular 8 ¼" x 4 ⅜" (21 x 11 cm)||3.1" (8.0 cm)||3.1" (8.0 cm)||3.1" (8.0 cm)|
|Kronborg||rectangular 8 ¼" x 2" (21 x 5 cm)||1.0" (2.6 cm)||1.0" (2.6 cm)||1.0" (2.6 cm)|
|Kalundborg||rectangular 8 ¼" x 2 ¾" (21 x 7 cm)||1.7" (4.4 cm)||1.7" (4.4 cm)||1.7" (4.4 cm)|
|Marselisborg||rectangular 8 ¼" x 6 ¼" (21 x 16 cm)||4.7" (12.0 cm)||4.7" (12.0 cm)||4.7" (12.0 cm)|
|Ravnsborg||rectangular 10 ⅝" x 3 ⅛" (27 x 8 cm)||2.0" (5.0 cm)||2.0" (5.0 cm)||2.0" (5.0 cm)|
|Silkeborg||rectangular 10 ⅝" x 4 ¾" (27 x 12 cm)||3.1" (7.8 cm)||3.1" (7.8 cm)||3.1" (7.8 cm)|
|Rosenborg||rectangular 10 ⅝" x 6 ¼" (27 x 16 cm)||4.7" (12.0 cm)||4.7" (12.0 cm)||4.7" (12.0 cm)|
|Vordingborg||square 6 ¼" x 6 ¼" (16 x 16 cm)||4.7" (12.0 cm)||4.7" (12.0 cm)||4.7" (12.0 cm)|
|Grasten||arched 13 ⅜" x 7" (34 x 18 cm)||2.5" (6.3 cm)||2.5" (6.3 cm)||2.5" (6.3 cm)|
|Vosborg||rectangular 11" x 7" (28 x 18 cm)||3.5" (8.9 cm)||3.5" (8.9 cm)||3.5" (8.9 cm)|
Prices and Payments
Yes, there are no hidden costs. The price of the sign includes a mounting kit and mounting instructions. The price of delivery includes packaging and transportation to your door step. Any taxes levied will be reimbursed to your account.
Yes. Nowhere else will you find a high-end, hand-stenciled enamel sign with authentic graphic design and original mounting materials that is backed by a full money-back guarantee and a lifetime warranty. Moreover, our support team is ready to assist you anytime during work hours. We will gladly refund the price difference if you find a better offer. It has been our philosophy for two decades to provide the best possible value money can buy, rather than the lowest possible price. Every day, we proudly continue to deliver outstanding value for people who care.
Yes. While all goods must be paid in full at the time of order, we are completely focused on satisfying your expectations from the moment we receive your order. Ramsign cannot exist without you, and we will not let you down. During more than 25 years of service we have built a reputation of excellence and reliability, worldwide. All of our signs are backed by our satisfaction guarantee. If you are not completely satisfied with your sign when you receive it, you can always request a replacement or full refund.
We accept PayPal and all major credit/debit cards: American Express, Discovery, Mastercard, Maestro, Visa, and Visa Electron.
Simply request an invoice in the instructions field when ordering. If you’d like to receive an invoice after you have placed your order, you can simply request an invoice by contacting us through our contact form. Please include your order number so we can quickly identify your order.
Order Confirmations & Proofs
Shortly after you have placed your order, an email will be automatically sent to your email address confirming that your order has been registered in our order system. Within 1 business day after clearing your funds we will manually send an order confirmation including the order details and delivery time.
Except if your order is for a stocked product, the order confirmation will include a proof of your sign. If you are happy with the proof there is no need to contact us as we will automatically proceed with your order and ship your sign when finished. However in case you wish any changes to be made please let us know as soon as possible in order to avoid delay. If you are not completely satisfied with the result, we will work with you to achieve your desired design. If you decide this sign isn't for you, we will promptly refund your money. For technical reasons the proof is always in black and white. However there is no need to worry - we will fabricate your sign exactly according to the colours specified in your order.
Yes, the proof is included with your purchase. Our expert graphic designers will prepare a digital proof of your text sized perfectly to fit on your sign.
Tax & Customs Clearance
Yes, all costs are included in your purchase. In the event that your purchase exceeds the threshold for taxable goods in your region, and taxes are levied as a result, we will reimburse you for the taxes you have paid if you notify us within 8 days. Please contact us through our contact form and attach a copy of your tax receipt.
Your shipment should normally not be delayed in customs. To facilitate swift customs clearance, we carefully describe the content, weight and value on a customs declaration which we attach to your shipment. In most cases, this information allows the shipment to be processed without delay. However, local customs practices and expediency vary from region to region, which is why we unfortunately cannot issue any guarantees.
Yes, we ship to the United States and worldwide. You can find details about delivery times and rates on our Delivery & Retuns page.
Stocked products ship the same or the next business day and the transportation time is approximately 1-2 weeks for standard delivery to North America. The estimated delivery time to North America for personalized products is 5-6 weeks, as the production time is 4 weeks and the transportation time is 1-2 weeks. All times are estimates.
The delivery time (production time + transportation time) is our best estimate, but in no way guaranteed. Bear in mind that the production time is subject to current work load and a number of technical and labor circumstances that we can only do our best to control. In addition the transportation time is subject to your location and the expediency of your local postal service. If delivery within a certain timeframe is crucial, we recommend that you choose rush production (under CUSTOMIZE on the product page) and/or expedited delivery (in the checkout) when placing your order. In this way the urgency of your order is clear from the minute you place it, and we will go out of our way to get the products to you by the time you need them. The desired production time and delivery method must be chosen when placing the order and cannot be changed later. Production and shipping options and times for all regions can be found at our Delivery & Returns page.
You can have your products produced and delivered within just one week by following these 5 easy steps (surcharges apply):
1. Go to the product page of your product. See this example
2. Click the blue "CUSTOMIZE" button
3. Choose "Production time" and click "Rush production: 3 days (+100%)"
4. Click the green "ADD TO CART" button
5. In Checkout choose EXPEDITED - DHL / FedEx / UPS, 1-2 business days" as shipping method.
The desired production time and delivery method must be chosen when placing the order and cannot be changed later.
You can have your products produced in just 3 business days by following these 4 easy steps (surcharges apply):
1. Go to the product page of your product.See this example
2. Click the blue "CUSTOMIZE" button
3. Choose "Production time" and click "Rush production: 3 days (+100%)"
4. Click the green "ADD TO CART" button and go to Checkout
The desired production time and delivery method must be chosen when placing the order and cannot be changed later.
You can have your products delivered anywhere in the United States within just 2 business days (surcharges apply). In checkout simply choose "EXPEDITED - DHL / FedEx / UPS, 2 business days" as shipping method. Please refer to our delivery page for country specific rates and timeframes. The desired production time and delivery method must be chosen when placing the order and cannot be changed later.
Before your products are shipped to you, they are carefully inspected and packed in a rigid card board sleeve, together with your Ramsign certified mounting kits (solid brass screws) and mounting instructions.
Your products will be delivered to your mail box by your local postal service. In general, you do not need to be home at the time of delivery. If you have opted for expedited delivery your order will be delivered to your door by courier (for example DHL, FedEx or UPS). If you are not home at the time of delivery, the courier company will leave a contact number where you can reach them to arrange a new delivery.
This depends on which shipping method you choose. With standard delivery your order will be shipped as a letter and delivered by your local postal service. In this case you will not receive a tracking number. If you want a tracking number you need to choose "PRIORITY - Post package (priority post) with tracking number as shipping method". This method may however delay your shipment in customs. With expedited delivery your order will be shipped by courier service and you will receive a tracking number as soon as your order has been dispatched.
We recommend that you double check that the delivery address is correct and make sure your address is easy for your local mail man to find. If not chances are the shipment will be returned to us and we will in this case contact you to arrange a new delivery. Otherwise we recommend that you await the delivery patiently. Far from all shipments are delivered within the estimated timeframe, however more than 99% of our shipments are eventually delivered. Chances are that your goods are delayed anywhere from a few days and up to several weeks; however, local shipping conditions vary. Holidays, bad weather, customs clearance and irregular mail delivery are just a few of the many circumstances that can cause delays. In most cases, if anything can be done to expedite your delivery, it has already been done. If the delay is more than 6 weeks from the expected time of delivery we recommend that you contact us through our contact form or by simply replying to your order confirmation. In this case we offer to replace the missing/lost shipment free of charge. Please kindly include your order number so we can quickly identify your order.
No, if you want additional characters you need to choose a larger sign. There is a limit to how small the characters can be made, and since many characters require more space, there is a limit to the number of characters each sign can hold. This is due to the fact that your sign is hand stenciled.
We invite you to order a customized sign on our special orders page. Please describe your wishes in detail, as the more detail you provide the better we can match our design proposal to your vision. We are able to fabricate most designs and shapes in porcelain enamel, up to 39″ x 15″ (100 cm x 38 cm). When you place a special order you will receive an order confirmation with a proof by the next business day. If you are not completely satisfied with the result, we will work with you to achieve your desired design. If you decide this sign isn't for you, we will promptly refund your money.
Yes, you can place your order on our custom signs page. Please describe your wishes in detail, as the more information you can provide the better we can help you. Upload any image or artwork you may have. We offer a total of 31 vibrant enamel colors. Using the authentic stencil technique, we can reproduce characters down to 0,4” (10 mm) in height, and likewise any equivalent details. Lines can be as thin as 0,04” (1 mm).
No, unfortunately we cannot. The best solution is to produce separate signs and affix them together, either with nuts and bolts, or a strong adhesive.
Due to the enamel process, no two enamel signs are 100% identical. This includes the colors. If you need several signs with identical colors, we recommend that you place the order of your signs together in the same order. This way your signs will be produced in the same batch, resulting in colors which are as close as technically possible.
No. Unfortunately it is not possible to make changes to an existing sign without ruining it because it must be fired in the kiln again. You will need to replace your existing name plaque if you wish to change the text. A more flexible solution could be to mount a new name plaque, in addition to the one you already have. Each of our signs coordinate with a few others signs in matching lengths so they can be stacked, as in an office lobby.
Bulk Orders & Discounts
Yes, we do. Make a purchase of $150 and get free worldwide shipping.
Yes, we love bulk orders. In fact, fabrication was based entirely on bulk orders in the past. Volume allows us to use an array of enameling techniques, alone or in combination. Consequently there is almost no limit in the amount of colors and degree of detail we can achieve.
Please describe your wishes in detail through our contact form please include any art work, image or drawing you may have. The more detail you provide, the more accurate our proof and estimate will be. We are able to fabricate most designs and shapes in porcelain enamel, up to 39″ x 15″ (100 cm x 38 cm).
If you have received a name plate or door number, washers are not needed. The mounting materials used for address plaques, house numbers, name plates are different. For address plaques and house numbers the materials include: 4 solid brass screws, 4 nylon plugs, and 4 nylon washers. For names plates and door signs only 4 solid brass screws are included.
1. We recommend that you only use the included mounting kit (long solid brass screws for brick).
2. Place your sign on the wall. Mark the position of the holes with a marker or a screwdriver and remove the sign.
3. Drill the holes (use a 5 mm concrete drill).
4. Place the nylon plugs in the holes.
5. Place one nylon washer under each screw head to protect the enamel surface.
6. Mount the sign using the screws.
WARNING: Please DO NOT tighten the screws. This can crack the enamel, exposing the metal to corrosion.
1. We recommend that you only use the included mounting kit (short screws for wood).
2. Place your sign on the surface. Mark the exact positions of the holes with a pencil and remove the sign.
3. Drill the holes (use a 2 mm wood/metal drill).
4.Mount the sign using the screws.
WARNING: Please DO NOT tighten the screws. This can crack the enamel, exposing the metal to corrosion
The brass screws will develop a natural patina within a few months. However, you can use liquid ammonia to speed up the process. Ammonia is a common cleaning agent which is sold in local supermarkets and pharmacies.
1. Clean the brass screws to remove oily smudges ideally using a suitable solvent like gasoline, acetone or alcohol. Alternatively soap can be used.
2. Place the brass screws in a glass, and soak the screws in a few drops of ammonia. Pour out the ammonia, and place a lid on the glass to trap the ammonia vapors.
3. Observe patina progress after a short while. Within 10-15 minutes you should see a noticeable effect. Repeat the process if needed.
Mounting your enamel sign to a metal gate or fence is quite easy. For a quick yet durable solution we recommend that you attach your sign to a nylon beam using the solid brass screws that are included with your sign (choose the long screw kit for brick). Simply follow the below four steps:
- Purchase (or make your own) nylon beam. The beam should measure 1 x 1 inch and have the exact same length as your sign. Nylon is easy to screw into and does not split, yet it offers fair resistance to the outdoor environment. Nylon is widely used for cutting boards.
- Place your enamel sign on your gate or fence (use a bubble level if needed).
- Place the nylon beam behind your gate or fence, and align it to your sign.
- Place a nylon washer under each screw head to protect your enamel sign and mount it to the nylon beam using the solid brass screws included with your sign.
WARNING: Please DO NOT tighten the screws. This can crack the enamel, exposing the metal to corrosion
Alternatively you can attach your sign in the same way using a wooden beam. However remember, that while perhaps easier to find and cut, wood offers less resistance to the outdoor environment compared to nylon.
Alternatively you can attach your sign to a stainless steel beam using stainless steel bolts or rivets. While offering a more durable solution, it does involve more work and costs compared to using a nylon beam and brass screws.
Care & Maintenance
Ramsigns are built to last in all conditions with absolutely no maintenance required. However to really enjoy the vibrant colors and glossy finish of your sign, we recommend that you simply wipe it clean with window cleaner on a piece of soft cloth/paper every now and then. Never use sandpaper, scouring cream, acid, or similar harsh products, which can scratch or frost the beautiful glossy surface of your sign beyond recovery.
You can remove grafitti very easily with acetone. Acetone is a common solvent which is sold at local hardware stores and DIY markets. Generously apply acetone on a piece of cotton cloth. Simply wipe off the paint from the surface of the sign. Repeat the process if needed. CAUTION: Acetone is highly vaporous and flammable. Please only use acetone outdoor and avoid inhaling the harmful acetone vapors.
Claims & Returns
You may return your sign to us within 60 days after receipt for a full refund. This policy applies to all signs regardless of the reason for the return, or whether the signs are in-stock or made to order. Please return the item in its original condition, unused, in its original packaging. Ramsign reserves the right to decline to issue a refund if the item is not returned in the original condition. We will refund the full amount paid, excluding shipping costs, to your account within 8 days after receipt of your product. For instructions on how to proceed please contact us through our contact form.
All Ramsign products (except products with white edges) are covered by our lifetime warranty. In the rare event that your product should fail due to faulty manufacture, you are entitled to a free replacement. Please contact us through our contact form for instructions on how to proceed. We may require that you return the product to us, but often a photo will suffice. We will, of course, refund your shipping costs in the event that we need the product to be returned.
In case you receive an incorrect or damaged product, you are entitled to a free replacement. You must notify us through our contact form within 30 days of receipt for instructions on how to proceed. We may require that you return the product to us, but often a photo will suffice. We will, of course, refund your shipping costs in this event.
All our signs are hand stenciled, which means that the details are carefully applied by hand with the use of stencils and brushing. With this authentic technique, fine lines and letters are impossible to reproduce with 100% accuracy. Very delicate details and letters will often appear more inaccurate, due to the natural variability inherent in the process. Minor imperfections are thus a trademark of any genuinely hand-stenciled sign, and do not reflect a manufacturing defect. However, if you are not satisfied with the result, we will be happy to produce a new sign for you free of charge. Please contact us through our contact form for instructions on how to proceed.
Even the slightest variation in the enamel properties, humidity, temperature, firing time and location in the kiln has an impact on end result, including the nuance of the color. Therefore no two signs are identical. If you need several signs with identical colors, we recommend that you order your signs at the same time. This way your signs will be produced in the same batch resulting in colors that are as close as possible.
Your enamel sign has small burn marks on the back. They stem from the spikes on which the sign had been resting when it was fired in the kiln. Like the navel of a baby, this is not a birth defect. In addition, your sign may have minor burn marks on the edges. This is due to the natural overheating of the edges, a side effect that is inevitable when the sign is fired in the kiln. These minor burn marks are perfectly normal, and have no bearing on the beautiful appearance or lifespan of your sign. In any case, should any problem arise at any point, your sign is covered by our lifetime warranty.
For help placing an order please call our hotline at +1 (646) 480-0111. If you are calling from outside the United States please use our local numbers found at our contact page. Our friendly support staff is ready to answer your call within work hours, every day of the year.
Try checking your spam or junk mail folder. If it’s not there, please contact us through our contact form and we will get back to you shortly. Please include your name, telephone number and the order date to help us identify your order.
Please contact us through our contact form to let us know about the problem and how we can help you. Please refer to the Claims & Return section of this FAQ for detailed guidelines.
For general inquiries we recommend that you contact us through our contact form and we will get back to you the same or next business day. This gives us time to investigate the issue and get back to you with a comprehensive reply. Please include your order number if your question concerns an order. You will find the 4-5 digit order number in the subject line of your order confirmation.
Please contact our CEO, Nick Brandt through our contact form. Nick will be glad to give you all the information you need, including access to our extensive image library.
We offer copy on an array of topics related to our products and porcelain enamel signs in general. In addition we offer high resolution images of historic enamel signs and our products, their fabrication and usage. Our extensive image library also contains our styles and company logo.