Terms & Conditions

Scope
The sales and delivery terms only include sales to individual (private) consumers. The conditions do not apply to business customers, or the public sector.

Prices
All prices at ramsign.com are valid for delivery in all countries and include mounting materials. The prices does not include delivery costs (except for orders of $200 or more). The prices are recommended retail prices in US dollars (USD). Ramsign Limited cannot be held responsible for type errors or price changes.

Order Confirmation and Proof Sheet
Within 2 working days an order confirmation containing information about product, price and delivery time is sent to you via e-mail. When you order name plaques or other tailor made signs, one or more proof sheets will be attached to the order confirmation. Changes to the proof(s) must be notified to Ramsign as soon as possible, within 8 days.

Payment
All goods must be paid prior to dispatch by credit card payment via PayPal. PayPal is a safe and easy way to pay with any major credit card. PayPal accepts all major credit cards like VISA, Mastercard and American Express. It is free for you to use PayPal. In case you are not making the payment when placing your order, you will receive payment request via PayPal together with the order confirmation. In order to avoid delay in the delivery, the payment must be received by Ramsign within 8 days of order confirmation. We therefore kindly urge you to proceed with the payment without delay.

Delivery
Your order will be carefully packed in a rigid envelope which includes mounting materials and mounting instructions. It will be sent by post and delivered by your local postal delivery service. If you have ordered several items, they are normally shipped together by mail. If you are ordering goods with different delivery times, then please note the latest delivery time. As goods are shipped directly from our factory as well as from our warehouses in Europe, partial deliveries do occur. You can find the expected production and transportation time on ramsign.com. The dispatch time varies depending on the product type. In-stock orders are usually dispatched within 1 business day. Orders which must be first manufactured for you (custom orders) are usually dispatched within 3 weeks. Customers within the EU should expect a transportation time of 1 week, while customers outside EU should expect a transportation time of 1-3 weeks, subject to local conditions. As we have no knowledge of local shipping and traffic conditions, we are not able to guarantee delivery on a specific date.

Money Back Guarantee
You may return your product within 60 days after receipt for a full refund. This applies regardless of the reason for the return. This applies to all goods, whether they are stocked products, or products which are manufactured to order. We will refund the full amount paid, excluding shipping costs, to your account within 8 days after receipt of your product. Please contact us via e-mail at: [email protected] for instructions on how to proceed.

Claims & Returns
In case you receive an incorrect or damaged product, you are entitled to a free replacement. You must notify us via e-mail at: [email protected] within 60 days of receipt, for instructions on how to proceed. We may require that you return the product to us, but often a photo will suffice. We will, of course, refund your shipping costs in this event.

Lifetime Warranty
All Ramsign products, except products with white edges, are covered by a lifetime warranty. In the rare event that your product should fail due to faulty manufacture, you are entitled to a free replacement. We may require that you return the product to us, but often a photo will suffice. We will, of course, refund your shipping costs in this event. Please contact us via e-mail at: [email protected] for instructions on how to proceed.

Force Majeure
The fulfillment of your order is contingent upon the availability of materials. Ramsign shall not be liable for any delay in delivery or for non-delivery in whole or in part caused by the occurrence of any contingency beyond the control of either Ramsign or suppliers to Ramsign including but not limited to delay in transportation, labor disruption, earthquake, fire, flooding, terrorism or any other act outside of Ramsign’s reasonable control.

Legal
Agreements with Ramsign are made in English. Agreements will be governed by and construed in accordance with the laws of United Kingdom applicable to agreements entered into, and to be performed worldwide. The U.N. Convention on the International Sale of Goods will not apply.

Confidential Information
Ramsign will never disclose any information submitted by you as part of an order or otherwise to any third parties. All information stored is treated with the strictest confidentiality in mind. We do not process, store or disclose any of your payment card information as this information is known only to PayPal, in confidentiality, at the time of the transaction. The payment transaction is a closed SSL secured (encrypted) connection between you and PayPal directly. Ramsign has no access to this information. For more information please visit PayPal.